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FAQ

How do I search the full in-store inventory on the new website?

Our new website offers the convenience of purchasing new textbooks online and having them shipped to you!  We're still working out some kinks in regard to the full in-store inventory.

Is the store accessible to students with disabilities?

Unfortunately there is no ramp access for people in wheelchairs yet. But in the meantime your support is important to us, and we will try to accommodate your needs as much as possible. You can now shop our new inventory online and we'll deliver for free to Henry's Convenience Store on the 1st floor of the University Centre.  If you're interested in a used copy of a books, please email us at havenbooks@cusaonline.ca with the details and we'll do our best to assist you.

How can I pay for books I want to buy?

In-store we accept cash, debit, MasterCard, Visa and store credit from the sale of your consigned books. Online we accept MasterCard and Visa.

I bought the wrong book! Can I return it?

Due to the nature of consignment sales, we regret that we cannot give refunds, exchanges or returns on consigned (used) books, but you can certainly re-consign the book. You may return new books for a full refund if in original (saleable) condition with receipt within 3 days of purchase. New books purchased in January may be returned until February 1 of the same year; new books purchased in September may be returned until October 1 of the same year.

Where is your store and how can I get there?

Haven Books is only a 5 minute walk east from campus, on Sunnyside at Seneca – that’s only 1 block from campus. By bus, take the 7-St Laurent and get off at Sunnyside & Seneca.

More questions?

Please contact us at (613) 730-9888 or via email at havenbooks@cusaonline.ca if you have any questions that are not answered on this site. We’d be happy to help you any way we can.